YemaCall Centers - Batanidza Vako Vari Kure Vamiririri
• Muchidimbu
Munguva yese yeCOVID-19 denda, hazvisi nyore kuti nzvimbo dzekufona dzienderere mberi nemaitiro akajairwa.Iwo maagent akanyanya kuparadzirwa munzvimbo sezvo vazhinji vacho vachifanira kushanda-kubva-kumba (WFH).Tekinoroji yeVoIP inokugonesa kukunda chipingamupinyi ichi, kuendesa seti yakasimba yebasa semazuva ese uye kuchengetedza mukurumbira wekambani yako.Heano mamwe maitiro anogona kukubatsira.
• Inbound Call
Softphone (SIP yakavakirwa) hapana mubvunzo chishandiso chakakosha kune vako vari kure vamiririri.Kuenzanisa nedzimwe nzira, kuisa softphone pamakomputa kuri nyore, uye matekiniki anogona kubatsira pane iyi nzira kuburikidza nematurusi edesktop ari kure.Gadzirira gwara rekuisa kune vari kure vamiririri uye zvakare kumwe kushivirira.
Iyo desktop IP Mafoni anogona zvakare kutumirwa kune maagent'locations, asi ita shuwa kuti magadzirirwo atoitwa pamafoni aya sezvo vamiririri vasiri nyanzvi dzehunyanzvi.Iye zvino maseva makuru eSIP kana IP PBXs anotsigira auto kupa ficha, izvo zvinogona kuita kuti zvinhu zvive nyore kupfuura kare.
Aya maSoftphones kana IP mafoni kazhinji anogona kunyoreswa senge kure SIP ekuwedzera kune yako huru SIP server mudzimbahwe yekufona centre kuburikidza neVPN kana DDNS (Dynamic Domain Name System).Ivo vamiririri vanogona kuchengeta yavo yepakutanga yekuwedzera uye maitiro evashandisi.Zvichakadaro, mashoma marongero anofanirwa kuitwa pane yako firewall / router sekufambisa kwechiteshi nezvimwe, izvo zvinounza kumwe kutyisidzira kwekuchengetedza, nyaya haigone kufuratirwa.
Kugonesa inopinda kure kure nyoro runhare uye IP Nhare yekuwana, Session muganho controller (SBC) chinhu chakakosha cheiyi sisitimu, inoiswa kumucheto kwenhare yekufona network.Kana SBC yaiswa, traffic yese ine hukama neVoIP (zvose kusaina uye midhiya) inogona kufambiswa kubva kune softphones kana IP mafoni paInternet yeruzhinji kuenda kuSBC, iyo inova nechokwadi chekuti traffic yese yeVoIP inouya / inobuda inodzorwa nekungwarira nenharembozha.
Mabasa akakosha akaitwa neSBC anosanganisira
Manage SIP endpoints: SBC inoshanda seproxy server yeUC/IPPBXs, meseji ine chekuita neSIP inosaina inofanirwa kugamuchirwa nekuendeswa mberi neSBC.Semuyenzaniso, nepo softphone ichiedza kunyoresa kune iri kure IPPBX, IP/domain zita risiri pamutemo kana SIP account inogona kusanganisira mumusoro weSIP, saka chikumbiro chekunyoresa cheSIP hachizoendeswa kuIPPBX uye kuwedzera IP/domain zvisiri pamutemo kune blacklist.
NAT kutenderera, kuita mepu pakati peyakavanzika IP kero nzvimbo uye yeruzhinji Internet.
Hunhu hweSevhisi, kusanganisira kukoshesa kuyerera kwetraffic kunoenderana neToS/DSCP marongero uye bandwidth manejimendi.SBC QoS kugona kuisa pamberi, kudzikamisa uye kukwidziridza zvikamu munguva chaiyo.
Zvakare, SBC inopa akasiyana maficha kuti ave nechokwadi chekuchengetedza seDoS/DDoS dziviriro, topology kuhwanda, SIP TLS / SRTP encryption nezvimwewo, inodzivirira nzvimbo dzekufona kubva pakurwiswa.Uyezve, SBC inopa SIP kudyidzana, transcoding uye midhiya manipulation kugona kuwedzera kubatana kweiyo call centre system.
Kune call centre isingade kuendesa maSBC, imwe nzira ndeyekuvimba neVPN kubatana pakati pemba uye kure yekufona centre.Iyi nzira inoderedza simba revhavha yeVPN, asi inogona kunge yakakwana mune mamwe mamiriro ezvinhu;nepo VPN sevha ichiita chengetedzo uye NAT inotenderera mabasa, haibvumire kukoshesa kweVoIP traffic uye inowanzo dhura kubata.
• Kunobuda Kufona
Kune mafoni anobuda, ingoshandisa nharembozha dzevamiririri.Gadzirisa nharembozha yemumiririri sewedzero.Kana mumiririri achinge afona kunze kuburikidza nesoftphone, SIP sevha inozoona kuti iyi nharembozha yekuwedzera, uye chotanga fonera nharembozha kuburikidza neVoIP media gedhi rakabatana nePSTN.Mushure mekunge mbozhanhare yemumiririri yapinda, SIP server inobva yatanga kufona kumutengi.Nenzira iyi, ruzivo rwevatengi rwakafanana.Iyi mhinduro inoda zvakapetwa kaviri PSTN zviwanikwa izvo kunze kwekufona nzvimbo dzinowanzo kuve nekugadzirira kwakakwana.
• Batanidza nevanopa Masevhisi
SBC ine advanced call routing maficha, inogona kubatanidza uye kubata akawanda anopinda uye anobuda SIP Trunk vanopa.Pamusoro pezvo, maSBC maviri (1+1 redundancy) anogona kusetwa kuti ave nechokwadi chekuwanikwa kwepamusoro.
Kuti ubatane nePSTN, E1 VoIP magedhi ndiyo nzira chaiyo.Iyo yakakwira-density E1 gedhi senge CASHLY MTG akatevedzana Digital VoIP magedhi anosvika makumi matanhatu nematatu E1s, SS7 uye inokwikwidza mitengo, inovimbisa yakakwana yehuru zviwanikwa kana paine matraffics makuru, kuendesa masevhisi asina kuvimbisa kufonera vatengi vepakati.
Kushanda-kubva-kumba, kana vamiririri vari kure, nzvimbo dzekufona dzinokurumidza kutorwa tekinoroji yazvino kuti ichengetedze kuchinjika, kwete yenguva yakakosha iyi.Kune nzvimbo dzekufona dzinopa masevhisi evatengi munzvimbo dzakawanda dzenguva, nzvimbo dzekufona dziri kure dzinogona kupa kuvharika kwakazara pasina kuisa vashandi pamashifiti akasiyana.Saka, gadzirira ikozvino!