Kune Nzvimbo Dzekufonera - Batanidza Vamiririri Vako Vari Kure
• Pfupiso
Munguva yese yedenda reCOVID-19, hazvisi nyore kuti nzvimbo dzekufonera dzirambe dzichishanda zvakajairika. Vamiririri venharembozha vakapararira munzvimbo dzakasiyana siyana sezvo vazhinji vavo vachifanira kushandira vari kumba (WFH). Tekinoroji yeVoIP inokugonesa kukunda dambudziko iri, kupa masevhisi akasimba semazuva ese uye kuchengetedza mukurumbira wekambani yako. Heano mamwe maitiro anogona kukubatsira.
• Kufona Kunopinda
Hapana mubvunzo kuti Softphone (yakavakirwa paSIP) ndiyo chishandiso chinonyanya kukosha kune ma agents ako ari kure. Kana tichienzanisa nedzimwe nzira, kuisa ma softphone pamakombiyuta kuri nyore, uye mainjiniya vanogona kubatsira pakuita izvi vachishandisa maturusi edesktop ari kure. Gadzirira gwara rekuisa ma agents ari kure uye shivirira.
Mafoni epakombiyuta eIP anogonawo kutumirwa kunzvimbo dzevamiririri, asi iva nechokwadi chekuti magadzirirwo aitwa kare pamafoni aya sezvo vamiririri vasiri nyanzvi dzehunyanzvi. Iye zvino maSIP servers makuru kana maIP PBX anotsigira otomatiki, izvo zvinogona kuita kuti zvinhu zvive nyore kupfuura kare.
Mafoni aya esoftphone kana maIP phones anowanzo kunyoreswa sema SIP extensions ari kure kune server yako huru ye SIP muhofisi huru ye call center kuburikidza neVPN kana DDNS (Dynamic Domain Name System). Ma agents anogona kuchengetedza ma extensions avo ekutanga uye maitiro evashandisi. Panguva iyi, pane marongero mashoma anofanirwa kuitwa pa firewall/router yako senge port forwarding nezvimwewo, izvo zvinounza njodzi dzekuchengetedza, dambudziko harigone kufuratirwa.
Kuti zvive nyore kupinda mufoni iri kure uye IP Phone, Session border controller (SBC) chinhu chakakosha chesystem iyi, inofanira kuiswa pamucheto wenetwork yenzvimbo yekufonera. Kana SBC yaiswa, traffic yese ine chekuita neVoIP (zvese zvemasaini uye zvenhau) inogona kutumirwa kubva kumafoni esoftphone kana mafoni eIP kuburikidza neInternet yeruzhinji kuenda kuSBC, izvo zvinoita kuti traffic yese yeVoIP inopinda/inobuda itongwe nekungwarira nenhare yekufonera.
Mabasa makuru anoitwa neSBC anosanganisira
Manage SIP endpoints: SBC inoshanda seproxy server yeUC/IPPBXs, meseji yese yeSIP ine chekuita neSIP inofanirwa kugamuchirwa uye kutumirwa neSBC. Semuenzaniso, nepo softphone ichiedza kunyoresa kuIPPBX iri kure, IP/domain name kana SIP account zvisiri pamutemo zvinogona kuiswa muSIP header, saka chikumbiro cheSIP register hachizotumirwa kuIPPBX uye kuwedzera IP/domain zvisiri pamutemo kublacklist.
NAT traversal, kuita mapping pakati penzvimbo ye IP addressing yakavanzika neInternet yeruzhinji.
Hunhu hweSevhisi, kusanganisira kuisa pamberi kufamba kwetraffic zvichienderana neToS/DSCP settings uye manejimendi yebandwidth. SBC QoS kugona kuisa pamberi, kuganhurira uye kugadzirisa zvikamu panguva chaiyo.
Zvakare, SBC inopa zvinhu zvakasiyana-siyana kuti ive nechokwadi chekuti kuchengetedzwa kwakadai sekudzivirira kweDoS/DDoS, kuvanza topology, SIP TLS / SRTP encryption nezvimwewo, inodzivirira nzvimbo dzekufonera kubva mukurwiswa. Uyezve, SBC inopa kugona kweSIP kushanda pamwe chete, transcoding uye media manipulation kuti iwedzere kubatana kwe call center system.
Kune call center isingade kuisa maSBC, imwe nzira ndeyekushandisa VPN connections pakati pehome neremote call center. Iyi nzira inoderedza kugona kweVPN server, asi inogona kukwana mune dzimwe nguva; nepo VPN server ichiita mabasa ekuchengetedza uye NAT traversal, haibvumiri kuisa VoIP traffic pakutanga uye inowanzo kudhura.
• Kufona Kwekubuda
Pamafoni ekubuda, ingoshandisa nharembozha dzemumiriri. Gadzira nharembozha yemumiriri sekuwedzera. Kana mumiriri akaita mafoni ekubuda achishandisa softphone, SIP server ichaona kuti iyi ikuwedzera kwefoni, uye kutanga yatanga kufona kunhamba yefoni kuburikidza neVoIP media gateway yakabatana nePSTN. Mushure mekunge nharembozha yemumiriri yapedza, SIP server inotanga kufona kumutengi. Nenzira iyi, ruzivo rwemutengi rwakafanana. Mhinduro iyi inoda zviwanikwa zviviri zvePSTN izvo nzvimbo dzekufonera dzekubuda dzinowanzo kuve nekugadzirira kwakakwana.
• Batana neVanopa Masevhisi
SBC ine maficha epamusoro ekutumira mafoni, inogona kubatanidza nekugadzirisa vanopa SIP Trunk vakawanda vanopinda nevanobuda. Pamusoro pezvo, maSBC maviri (1+1 redundancy) anogona kugadzirwa kuti ave nechokwadi chekuti anowanikwa zvakanyanya.
Kuti ubatane nePSTN, maE1 VoIP gateways ndiwo sarudzo chaiyo. MaE1 gateways ane huwandu hwakawanda hwevatengi akadai seCASHLY MTG series Digital VoIP gateways ane maE1 anosvika 63, SS7 uye mitengo inokwikwidzana zvikuru, anovimbisa kuti kune zviwanikwa zvakakwana kana paine vanhu vakawanda vanouya, kuti vape masevhisi asina tariro kune vatengi venzvimbo dzekufonera.
Nzvimbo dzekufonera dzinoshanda uri kumba, kana kuti dziri kure, dzinokurumidza kushandiswa tekinoroji yemazuva ano kuti dzirambe dzichichinjika, kwete panguva ino chete. Kune nzvimbo dzekufonera dzinopa rubatsiro rwevatengi munzvimbo dzakasiyana-siyana, nzvimbo dzekufonera dziri kure dzinogona kupa rubatsiro rwakazara pasina kuisa vashandi pamabasa akasiyana. Saka, gadzirira izvozvi!